Refund & Cancellation Policy
At Le Bon Ton, customer satisfaction is our priority. Please read our Refund & Cancellation Policy carefully before making a purchase.
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1. Order Cancellations
• Orders can be cancelled within 24 hours of placing them, provided the order has not already been processed or shipped.
• To request a cancellation, please contact us immediately at lebonton_india@yahoo.co.in with your order number.
• Once the order is shipped, it cannot be cancelled.
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2. Returns & Exchanges
• We accept returns/exchanges within 7 days of delivery.
• Products must be unused, unwashed, and returned in their original packaging with all tags intact.
• Items not in their original condition or damaged due to customer handling will not be eligible for return.
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3. Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7–10 business days.
• Shipping charges (if any) are non-refundable.
• In case of prepaid orders, if the payment gateway deducts transaction fees, that portion may not be refundable.
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4. Exchange Policy
• Exchanges are subject to stock availability.
• If the requested product/size is not available, a refund will be issued as per our refund policy.
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5. Damaged or Defective Products
• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos/videos as proof.
• We will arrange a replacement or issue a refund at no extra cost.
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6. Non-Returnable Items
The following items are not eligible for return/refund unless received damaged or defective:
• Discounted or sale items
• Gift cards or vouchers
• Personal care items (if applicable)
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7. How to Initiate a Return/Refund
To initiate a return, refund, or exchange request:
1. Email us at 📧 lebonton_india@yahoo.co.in with your order number.
2. Our team will guide you with the return process.
3. Ship the product back to our return address (shared via email).
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8. Contact Us
Address-Braham hosiery pvt ltd , opposite green land public school, GT road jallandhar bye pass , Ludhiana, Punjab
Email: Lebontonindia@yahoo.com
Customer Care-+91 99157 60467 / +91 81462 11320